Privacy Policy

Summary: We collect only what we need to schedule and deliver salt (and optional refill service). We don’t sell your data.

Information we collect

• Contact info: name, phone number, email (if provided)
• Service info: delivery/service address, access notes (gate codes), softener location, service preference (drop-off vs refill)
• Communications: messages you send us and call details/recordings (when available)
• Website data: basic technical/analytics data from hosting/analytics tools (if enabled)

How we use information

• Schedule and provide water softener salt delivery and optional refill service
• Send appointment confirmations, reminders, and service updates
• Provide customer support and improve operations
• Prevent fraud/abuse and comply with legal obligations

Text messaging (SMS)

If you choose to receive SMS from us, we may send transactional and service-related messages such as appointment confirmations, reminders, rescheduling, and service updates. You may opt in (a) by checking the SMS consent box on our website form at https://www.restockrelax.com/get-started, (b) by providing verbal consent during a phone call or when speaking with our AI voice agent while booking, or (c) by initiating a text conversation with us. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

Sharing information

We do not sell your personal information, and we do not share mobile information with third parties/affiliates for marketing or promotional purposes. We may share information with service providers who help us operate our business (e.g., scheduling/CRM, phone/SMS providers, hosting) only as needed to provide services.

Data retention

We keep information as long as needed to provide services, maintain records, and comply with legal requirements.

Your choices

• Request updates or corrections to your information
• Opt out of SMS at any time by replying STOP

Contact

Questions about this policy? Contact us at (813) 213-3665.